Coverage
A warranty generally covers qualifying manufacturing defects during the stated period. It does not normally cover accidental damage, misuse, unauthorised repair, consumable depletion or incompatible accessories.
Making a claim
Contact us with proof of purchase, the serial number and a clear description of the fault. Back up important data before submitting equipment for assessment.
Assessment and remedy
The product or authorised service centre may need to inspect the item. The available remedy is determined by the applicable warranty and Kenyan consumer law.