Help centre

Frequently asked questions

Clear answers to the questions customers ask most often.

How do I place an order?

Choose a product, add it to your cart and complete checkout. You can also call or email us for a formal quotation.

Which payment methods do you accept?

Available payment methods are shown securely during checkout. Business customers may request a quotation before paying.

Do you deliver outside Nairobi?

Yes. We arrange delivery across Kenya. Timing and cost depend on the destination and the size of the order.

How long does delivery take?

In-stock Nairobi orders are usually dispatched promptly. Up-country and special-order items take longer; we confirm the estimate before dispatch.

Can I return an item?

Eligible unused items may be returned under our returns policy. Contact us before sending anything back so we can issue instructions.

Are products covered by a warranty?

Warranty coverage varies by manufacturer and product. The applicable period and exclusions are confirmed with your order.

Do you repair laptops and printers?

Yes. We diagnose and repair computers and related equipment, and we provide maintenance support for organisations.

Do you install CCTV and networks?

Yes. We survey, specify and install CCTV, access-control, structured-cabling and network solutions.

Can you source an item that is not listed?

Often, yes. Send the part number or your requirements to info@inmarknetcomputers.co.ke and we will confirm availability.

How can I get help with an existing order?

Email info@inmarknetcomputers.co.ke or call +254 725 001 567 with your order reference.